Our client, New Age Medical, is a leading distributor of orthopedic and spinal products in the United States. New Age Medical was experiencing rapid growth. They were looking for a software solution that could help them support their growing sales organization, streamline inventory management, digitize key processes, and provide in-depth analytics to analyze the business. Enhatch’s cutting-edge software solution enabled New Age Medical to achieve the above objectives.
About the Customer
New Age Medical is headquartered in the United States and is a leading distributor of orthopedic and spinal products. They work with several hospitals, health systems, and ambulatory surgery centers in the United States. New Age Medical supports 7000+ surgical cases annually.
"Enhatch is the tool that has allowed us to support our growing sales organization in a high- quality manner. It allows us to compile data including hospitals, surgeons, products, and pricing, and interact with our stakeholders in a professionalized manner. Enhatch also provides us with powerful analytics to help us understand our business.”
- Kevin Bly, CEO, New Age Medical
Client Challenge
Managing growth with a lean inventory model
As New Age Medical was experiencing rapid growth, they required additional inventory to support their growth requirements. New Age was looking to operate with a just-in-time inventory model. They were looking for an intelligent solution to help them streamline inventory management and order-to-cash processes while managing growth.
Provide sales reps with up-to-date product pricing
Sales reps at New Age Medical often needed access to the most current pricing in real time. This was key to preventing sales orders from being submitted with incorrect pricing. Sending incorrect pricing to customers also resulted in delays in PO approval.
New Age was looking for a solution where the reps could easily access the most current pricing information for all products. This would improve the sales order process by granting sales reps easy access to the correct pricing.
Digitize key processes
New Age Medical was experiencing delays in surgery/case details entry by sales reps. The company had several 1099 reps on their rolls. Often, the sales reps delayed submitting the required paperwork to hospitals and ASCs. This, in turn, delayed payment cycles from customers. The forms to be filled post-surgery were all paper-based. As a result, the sales reps frequently postponed filling out the forms. This delay resulted in more extended approval and payment cycles.
Better reporting solution for management visibility
New Age Medical aimed to consolidate all data into a unified solution for easy report retrieval as the business expanded.
Establish a foundation for enhanced planning
After streamlining the above processes, the New Age Medical team is now looking for easy visibility into upcoming surgery schedules in the next phase. This would help them better plan for upcoming surgeries and improve set utilization.
Impact
New Age Medical implemented Enhatch’s inventory management solution and was able to:
- Scale their business with a just-in-time inventory management model.
- Enhance sales order process efficiency and accuracy by giving sales reps instant access to the correct pricing.
- Have one source for data analysis and management reporting.
- Ensure that reps entered surgery information with 24 hours of surgery/case completion.
- Improve the order-to-cash process and reduce payment cycles.
- Empower reps with a dedicated mobile app to lessen the load on the customer service team.
- Seamlessly integrate with their ERP to boost finance team efficiency.
- Establish a foundation for complete visibility into upcoming surgery schedules.
